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How do I accept the Terms of Service for Toys Queen?

By accessing and using the Toys Queen website (https://toysqueen.shop), you signify your understanding and agreement to be bound by these Terms of Service. If you disagree with any part of the terms then you do not have permission to access the Site.

What information does Toys Queen collect from me?

Toys Queen collects Device Information (web browser, IP address, time zone, cookies, viewed pages/products, referral sources, interaction data) and Order Information (name, billing address, shipping address, email address, and payment information like credit card numbers) when you visit or make a purchase.

Does Toys Queen sell my personal information?

No, Toys Queen does not sell your personal information.

What is Toys Queen's return policy?

You have 30 calendar days from the date you received your item to initiate a return. The item must be unused, in the same condition that you received it, and in its original packaging. You will need to provide the receipt or proof of purchase. Custom or personalized items are not returnable.

Who pays for return shipping?

Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.

What is the order processing time for Toys Queen?

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. The order cut-off time for same-day processing is 17:00 PST.

What are the estimated shipping times for domestic and international orders?

For Domestic Shipping (United States), standard shipping is 3-5 business days. For International Shipping, it is 7-14 business days.

What payment methods does Toys Queen accept?

Toys Queen accepts Credit/Debit Cards (Visa, MasterCard, American Express (AMEX), JCB) and Digital Wallets (PayPal, Apple Pay, Google Pay).

Does Toys Queen use cookies?

Yes, Toys Queen uses cookies and similar tracking technologies for essential website functionality, remembering preferences, collecting anonymous data for analytics, and delivering relevant advertisements. You can control your cookie preferences via browser settings.

What if I receive a damaged or incorrect item?

If you received a damaged or incorrect item, please contact Toys Queen immediately at support@toysqueen.shop. They will work with you to resolve the issue as quickly as possible.

How can I contact Toys Queen customer service?

You can contact Toys Queen via email at support@toysqueen.shop for general inquiries. Their customer service team is available Monday to Friday: 9:00 AM - 5:00 PM PST, and is closed on weekends and public holidays.